Your memories are none of our business

Last updated: July 10, 2026

The short version: the free Unsnap tools run entirely on your own device and upload nothing. If you use the paid online restore, your export is processed by an automated pipeline, nobody looks at it, and everything is permanently deleted within 7 days.

The free desktop app and website tools

The desktop app and the in-browser analyzer do all their work on your own computer. Your photos, videos, locations, and captions never leave your device. There is no account, no login, and no upload.

The app and this website collect anonymous usage analytics (via Aptabase) — things like "a restore was run" or "the download button was clicked" — so we know what's working. Analytics are anonymous, contain no personal data and none of your files' contents, and the desktop app lets you turn them off in its settings.

Restore online (the paid service)

If you pay for an online restore, we need a few things to do the job:

• Your email address — collected by Stripe at checkout. We use it to send you your upload link, job status, and download link. No marketing emails, no mailing list.
• Payment details — handled entirely by Stripe. We never see or store your card number.
• Your export files — the zip files Snapchat gave you, plus the restored archive and report we produce from them. These are stored encrypted at rest in Cloudflare R2 while your job runs and until they auto-delete.
• Job records — when your job was created, its status, and a summary of the restore report, so the status page and our failure alerts work.

Deletion: 7 days, or sooner if you say so

Uploaded exports and restored results are automatically and permanently deleted 7 days after upload. They are deleted immediately if you press "Delete my files now" on your status page, or if your payment is refunded.

Deletion is enforced twice: our worker purges expired jobs continuously, and the storage bucket itself has a lifecycle rule that removes anything older than 7 days even if our service is down. Data does not outlive 7 days.

No human viewing

Nobody at Unsnap looks at your photos or videos. The restore pipeline is fully automated from upload to download link. The only person who ever sees your memories is you.

No AI training

Your media is never used to train any AI model — not ours, not anyone else's. It is used for exactly one thing: producing your restored archive.

Who touches the data (subprocessors)

The online restore runs on a small set of infrastructure providers. Each one sees only what its job requires:

• Cloudflare — hosts this website and stores uploaded and restored files (R2), and provides DNS.
• Railway — runs the server that processes restore jobs.
• Stripe — processes payments and gives us your email address and payment status, never the reverse.
• Resend — delivers our transactional emails (upload link, job ready, failure notices).

Questions

Email support@unsnap.io and a human (the human — it's a one-person project) will answer.